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Frequently Asked Questions

Please review these FAQs before reaching out for assistance. CPE provider and technical assistance contact information may be viewed at the bottom of this page.
If your code is not working, ensure that you are entering the correct code in the right area. Home study, on-demand, and self-paced/guided codes may only be entered in the "Home Study and e-Learning Courses" page. Live activity codes may only be entered in the "Live Meetings and Conferences" page, and only work for the specific activity you attended. Double check the name of the course you took when entering codes. Ensure you are entering the code into the box, and not the 17-character UAN. The code you need to type in the box will be between four and 13 letters and numbers.
Live activities are CPE sessions that are held either in person or virtually in real time. This means that you attended an in-person session or live webinar during a specific date and time, and you had the opportunity to interact with the speaker(s), usually during a Q&A period (via voice or live chat). The ACPE Universal Activity Number (UAN) will have an “L” in it; ie, XXXX-XXXX-XX-XXX-LXX-X. Home study activities do not occur in real time and are often taken at your convenience. These include watching recorded videos/webinars, viewing slides or modules that you click through independently, or reading an article and answering questions, and you cannot interact with the speaker(s) live in real time. Home study CPE may also be referred to as on-demand, e-Learning, or enduring activities. The 17-character ACPE UAN will have an “H” in it; ie, XXXX-XXXX-XX-XXX-HXX-X.
The code you need to enter in the box is provided at the end of the live CPE activity or after registering for or completing a home study CPE activity. These codes are between four and 13 characters long. The code is sometimes called an “activity code,” a “session code,” a "completion code," or an “enrollment code.” The ACPE UAN is always 17 letters/numbers long in the following format: XXXX-XXXX-XX-XXX-XXX-X. All UANs for NABP's CPE activities start with 0205. The UAN is for ACPE and CPE Monitor record-keeping purposes only. Do not enter the UAN into the code submission or redemption box, as it will not provide you with CPE credit. Only enter the code that was provided for your CPE activity.
ACPE automatically assigns a UAN to all ACPE-accredited activities. Per ACPE policy, all providers must list the UAN on their courses. Aside from being a reference number for ACPE and CPE Monitor, the UAN can help you figure out what the CPE activity is about, who it was designed for, and whether it's a home study or live. (See image below.) Pharmacists, students, and interns should look for UANs that end in "P," and pharmacy technicians should look for UANs that end in "T." NABP offers CPE for both pharmacists and pharmacy technicians. The code you received when you registered for or completed a CPE session is used to claim your credit and/or take a home study activity on this website. (Other providers may use a different method for you to claim credit instead of a code.) Do not enter a UAN in any of the submission boxes on this website. 
If you can't find your CPE activity after entering the code, visit the "My Training" tab at the top of the website. This tab lists the activity codes you successfully submitted, as well as their status (complete or incomplete) and the last date to complete the steps to obtain CPE credit. If you had to stop in the middle of completing a live or home study course, you may pick up where you left off by visiting the "My Training" tab. Once your course is marked complete, check CPE Monitor to ensure the credit appears on your transcript. Allow up to 24 hours for the credit to appear in CPE Monitor.
CPE Monitor is a service that allows you to track your CPE credits. Every pharmacist and pharmacy technician needs to create an NABP e-Profile in order to register for CPE Monitor. Pharmacy students and interns may need to register for one as well. Once you have an e-Profile, you will be provided with a unique NABP e-Profile ID number that you keep for your entire career, which you will enter (along with your month and day of birth) to claim any ACPE-accredited CPE credit.

Instructions for creating an NABP e-Profile may be found in the Help section of the NABP website. Please note that your email address will be your username. You will not be able to login to your NABP e-Profile if you can no longer access the email address you provided when you created the account. Use a personal email address that you will have continuous access to, unlike a school or work email account.

More information about CPE Monitor may be found in the Programs section of the NABP website. You may also log into your CPE Monitor account by clicking here and selecting the "Individual or Business Customers" tile.

The CPE Monitor service is provided through the collaborative efforts of NABP, ACPE, and ACPE-accredited providers.
If your credit is not showing in CPE Monitor, ensure that you have completed all the steps in the process. Submitting the code alone will not provide you with CPE credit. Fill out the course and speaker evaluations in their entirety and, if required, pass the assessment within three attempts. If your home study activity includes a recording, you must watch 99% of the video to be eligible for credit. Each completed step will display a green checkmark.

The My Training tab at the top of the page lists the status of all activities you have submitted codes for (complete or incomplete). It may take up to 24 hours for the credit to appear in CPE Monitor. Be advised that you must click the “Claim Credit” link or the “Claim” button after completing the submission process in order for your credits to be recorded and transmitted to CPE Monitor. If you do not claim your credits within the 60-day window, you will be unable to receive credit even if you completed all of the other requirements. Credits may only be claimed within 60 days from the start time of a CPE activity.

We advise you do not wait until the last minute to claim credit. Overrides are not provided.
Please rest assured that your credit hours are correct. 10 credit hours equal 1 continuing education unit (CEU). For example, if you completed an activity for 1.5 CPE credits, it will show up as 0.15 CEUs on the confirmation page. You can always double check your CPE Monitor transcript to ensure the credit information on it is accurate.
Be advised that you must click the “Claim Credit” link or the “Claim” button after completing the submission process in order for your credits to be recorded and transmitted to CPE Monitor. If you do not claim your credits within the 60-day window, you will be unable to receive credit even if you completed all of the other requirements.

Credits may only be claimed within 60 days, to the minute, from the start time of a CPE activity. We advise you do not wait until the last minute to claim CPE credit.
NABP does not provide overrides to participants who do not complete all of the steps in the claims process within the 60-day window. Ensure that you have successfully obtained all of your CPE credits before the deadline. If you run into difficulty claiming credit, reach out prior to the deadline date for assistance.
If you need to print your completion certificate, please log into your CPE Monitor account. Per ACPE policy, CPE providers cannot provide participants with statements of credit. CPE Monitor serves as the official place of record where you may view and print your transcripts. CPE Monitor accounts are free, and all pharmacists and pharmacy technicians should have an account via their NABP e-Profile.
Need more CPE credits? You can access NABP's CE activities on our website for both pharmacists and pharmacy technicians. All NABP activities are ACPE-accredited, which means that all our credits are accepted by every state board of pharmacy and PTCB. NABP is a great resource for law credit; however, NABP also has CPE on patient safety, compounding, general pharmacy topics, and opioid-related topics. You can determine the topic by looking at the 17-character ACPE UAN. Numbers 01 through 08 indicate the topic designator and can be found in near the end of the UAN; ie, XXXX-XXXX-XX-XXX-XXX-X.

See our list of free and paid offerings online or in the Continuing Education Activities section of your NABP e-Profile.
Yes, most NABP CPE activities are for both pharmacists and technicians. There are a couple of meetings that are just for pharmacists, but those are all invite-only activities. Any NABP CPE found on our website, our social media, or in ACPE P.L.A.N. are for both pharmacists and technicians. The last letter of the ACPE UAN will have a “T,” which means that it is for pharmacy technicians (ie, XXXX-XXXX-XX-XXX-XXX-T). Most NABP activities will have two UANs: one for pharmacists (P) and one for technicians (T).

Some CPE activities require up-front payment. Refunds are not provided for paid CPE activities. There are plenty of free CPE courses available on the NABP
website
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No, ACPE does not allow you to claim credit for two professions for one course. Be careful when selecting which type of credit to claim, as we are unable to change it once it is submitted to CPE Monitor.
Visit ACPE’s Pharmacist and Technician Education website for more information on UANs, CPE credit, and P.L.A.N.
I need further assistance. Whom do I contact?
If you encounter technical issues, immediately contact the Learner Community/Knowledge Connection help desk at knowledge.connection.help@conduent.com so that they may assist you in resolving the issue. Allow two business days for a response to your email.

For questions about CPE activities purchased via your NABP e-Profile, review the confirmation email that has step-by-step instructions on how to use the enrollment code and obtain credit. Familiarize yourself with the terms and conditions of your purchase, which states that there are no refunds for paid CPE activities.

For questions about CPE content, reach out to USP Education (for USP-related courses) or NABP Customer Engagement (all other courses). Allow three business days for a response to your inquiry.

Reach out with any questions about your CPE credit four business days prior to the 60-day window closing. Once the submission deadline has passed, you will be unable to receive credit. Overrides are not provided.

ACPE-Accredited ProviderThe National Association of Boards of Pharmacy® (NABP®) and the NABP Foundation® are accredited by the Accreditation Council for Pharmacy Education (ACPE) as providers of continuing pharmacy education (CPE). ACPE Provider Number: 0205.

Participants may earn ACPE-accredited CPE credit by completing a Statement of Continuing Pharmacy Education Participation online and submitting it electronically to NABP. Full attendance and completion of the program evaluation and learning assessment for each session are required to receive CPE credit and for the credit to be recorded in the CPE Monitor® system. If you do not submit your CPE claim within 60 days of the date you completed the CPE activity you will be unable to receive credit, as this is the maximum amount of time allowed for providers to transmit CPE claims to ACPE for credit. Please submit your claim as soon as possible to ensure that you receive credit.

 

  

Reminder: CPE codes, claims, evaluations, and assessments must be submitted and completed on the NABP CPE Submission Site within 60 days of the activity in order for you to obtain CPE credit and for the credits to be transmitted to CPE Monitor. Overrides are not provided.