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Frequently Asked Questions
For questions about CPE content and submitting credit, reach out to USP Education (for USP-related courses), DEA Meetings (for virtual pharmaceutical awareness webinars), or NABP Customer Engagement (all other courses). Allow three business days for a response to your inquiry.
For questions about CPE activities purchased via your NABP e-Profile, review the confirmation email that has step-by-step instructions on how to use the enrollment code and obtain credit. Familiarize yourself with the terms and conditions of your purchase, which state that there are no refunds for paid CPE activities.
If you encounter technical issues with the CPE submission website, contact the Knowledge Connection help desk at 877-399-4925 Monday through Friday, 8:30 AM to 5:30 PM EST or at firstname.lastname@example.org so that they may assist you in resolving the issue. Allow two business days for a response to your email.
Home study activities do not occur in real time and are often taken at your convenience. These include watching recorded videos/webinars, viewing slides or modules that you click through independently, or reading an article and answering questions, and you cannot interact with the speaker(s) live in real time. Home study CPE may also be referred to as on-demand, eLearning, or enduring activities. The 17-character ACPE UAN will have an “H” in it; ie, XXXX-XXXX-XX-XXX-HXX-X.
Instructions for creating an NABP e-Profile may be found in the Support Center section of the NABP website. Please note that your email address will be your username. You will not be able to log in to your NABP e-Profile if you can no longer access the email address you provided when you created the account. Use a personal email address that you will have continuous access to, unlike a school or work email account.
More information about CPE Monitor may be found in the Programs section of the NABP website. You may also log in to your CPE Monitor account by clicking here and selecting the “Individual or Business Customers” tile.
The CPE Monitor service is provided through the collaborative efforts of NABP, ACPE, and ACPE-accredited providers.
The My Training tab at the top of the page lists the status of all activities you have submitted codes for (complete or incomplete). It may take up to 24 hours for the credit to appear in CPE Monitor. Be advised that you must click the “Claim Credit” link or the “Claim” button after completing the submission process in order for your credits to be recorded and transmitted to CPE Monitor. If you do not claim your credits within the 60-day window, you will be unable to receive credit even if you completed all of the other requirements. Credits may only be claimed within 60 days from the start time of a CPE activity.
We advise that you do not wait until the last minute to claim credit. Overrides are not provided.
Credits may only be claimed within 60 days, to the minute, from the start time of a CPE activity. We advise that you do not wait until the last minute to claim CPE credit.
Per ACPE policy, you have 60 days to claim your credit, and it is your choice as to when you submit the code and complete all requirements. In the event that you choose to wait until the last day and the website is not available, then you will be responsible for the consequences of your failure to claim your credit in a timely manner. NABP does not provide overrides to the deadline. Please do not wait until the last minute of the last day.
See our list of free and paid offerings online or in the Continuing Education Activities section of your NABP e-Profile. Before purchasing CPE activities via your NABP e-Profile, familiarize yourself with the terms and conditions of your purchase, which state that there are no refunds for paid CPE activities.
Some CPE activities require up-front payment. Before purchasing CPE activities via your NABP e-Profile, familiarize yourself with the terms and conditions of your purchase. Refunds are not provided for paid CPE activities. There are plenty of free CPE courses available on the NABP website.
The National Association of Boards of Pharmacy® (NABP®) and the NABP Foundation® are accredited by the Accreditation Council for Pharmacy Education (ACPE) as providers of continuing pharmacy education (CPE). ACPE Provider Number: 0205.
Participants may earn ACPE-accredited CPE credit by completing a Statement of Continuing Pharmacy Education Participation online and submitting it electronically to NABP. Full attendance and completion of the program evaluation and learning assessment for each session are required to receive CPE credit and for the credit to be recorded in the CPE Monitor® system. If you do not submit your CPE claim within 60 days of the date you completed the CPE activity, you will be unable to receive credit, as this is the maximum amount of time allowed for providers to transmit CPE claims to ACPE for credit. Please submit your claim as soon as possible to ensure that you receive credit.
Reminder: CPE codes, claims, evaluations, and assessments must be submitted and completed on the NABP CPE Submission Site within 60 days of the activity in order for you to obtain CPE credit and for the credits to be transmitted to CPE Monitor. Deadline overrides are not provided.